Overview
Today’s workplace is more generationally diverse than ever, with five distinct age groups shaping expectations for communication, benefits, and employee experience. HR professionals must balance equity with flexibility, creating service models that resonate with Traditionalists through Gen Z, and soon Gen Alpha. This interactive session provides the tools, strategies, and real-world examples you need to design HR practices that engage, support, and retain talent across every generation.
Areas Covered
0:00 – 0:10 | Welcome & Objectives
• Introduction to the topic and speaker
• Why multi-generational service delivery is critical for HR today
• Learning outcomes for participants
0:10 – 0:25 | Today’s Multi-Generational Workforce
• Defining the five (six) generations in today’s workplace
• Unique values, motivators, and workplace preferences
• Emerging trends: hybrid work, AI, and Gen Z leadership
0:25 – 0:40 | How Generations Experience HR Differently
• Service expectations: digital-first vs. personal connection
• Onboarding, learning, and communication styles
• Generational priorities in benefits and workplace culture
0:40 – 0:55 | Interactive Case Scenarios
• Workplace scenarios highlighting generational differences
• Group reflections and problem-solving exercises
• Applying insights to HR challenges
0:55 – 1:10 | Adapting Your HR Service Delivery Model
• Balancing fairness with flexibility
• Choosing the right platforms and channels
• Strategies to personalize services without losing consistency
1:10 – 1:25 | Practical Tools & Organizational Examples
• Success stories from diverse organizations
• Tools for engaging and retaining employees across generations
• Framework for assessing and improving your HR service delivery
1:25 – 1:30 | Wrap-Up & Key Takeaways
• Recap of essential insights and strategies
• Action steps for HR professionals to implement right away
• Resources for continued learning
